Support
Questions,answered.
- Questions
- 30
- Subjects
- 6
The things people ask us most, including the ones where the honest answer is 'we do not know yet'.
If your question is not here, write to us. We would rather answer it than leave it on a page somewhere.
About Erstian
5 questions
- What is Erstian?
- Erstian is a technology company that develops and operates digital products and services, including Internbird.
- What is Internbird?
- Internbird is a product/platform operated by Erstian that helps students discover internships, training programs, and career opportunities.
- Is Internbird a separate company?
- No. Internbird is a product/platform operated by Erstian. It is covered by the same Terms & Conditions, Privacy Policy and Refund & Cancellation Policy as the rest of our services, and reaching Internbird support reaches us.
- Where can I use Internbird?
- Internbird is at https://internbird.erstian.com/.
- Are you a real company with staff?
- We are a real company doing real work, and we are small. We would rather tell you that than imply a headcount that might not match reality.
Products & availability
5 questions
- What products does Erstian operate?
- Internbird is live today. Alongside it we develop business software, productivity tools and small utility software. Certain products, features, programs or services may become available at different times.
- Can I use an Erstian product today?
- Yes — Internbird. It is available now and accepting registrations and payments. The other products are in development, and the products page says which is which.
- When will the next products launch?
- We do not know, and a date from us today would not be worth anything. When a product works, we will say so on the updates page and tell you what it does and what it costs.
- Are products free or paid?
- Both. Some offerings on Internbird are paid, others are not. Where something costs money you will see the price and the total before you commit to anything, and our Refund & Cancellation Policy explains your options.
- Can I suggest a product idea?
- Please do. Tell us about the problem rather than the solution — what you were trying to do, and what got in the way. It genuinely changes what we build next, and we will tell you honestly whether it is something we can build.
Payments & refunds
6 questions
- How do I pay?
- Payments are processed by a third-party payment provider on a secure checkout page. Before you pay you will see what you are buying, what it costs in total, what you receive, and the cancellation terms.
- Do you store my card or UPI details?
- No. Card numbers, CVVs, UPI PINs and banking credentials are entered on the payment provider's own secure page and never reach us. We keep only the transaction reference, amount, date, status and the email address on your order — what we need to deliver it and handle refunds.
- Can I get a refund?
- Yes, where the product allows it. You can request a refund if a service was not delivered, did not match its description, was unavailable for a significant part of the period, if you were charged twice, or if an amount was debited but the payment did not complete.
- How long does a refund take?
- We acknowledge a refund request within 3 business days and decide within 10. Once approved we initiate the refund through the same provider, normally within 10 business days. How long it then takes to appear in your account depends on your bank — we will give you the reference so you can chase it with them.
- My payment failed but money left my account. What now?
- Email our billing address with your transaction reference. A debited amount with no confirmed order is treated as a failed payment, and we will either confirm the order or refund you. See section 6 of our Refund & Cancellation Policy.
- I was charged twice. What do I do?
- Email us the two transaction references. We refund the duplicate in full. You do not need to argue your case — a duplicated charge is our problem to resolve.
Privacy & data
6 questions
- Do you track me on this website?
- No. There are no analytics scripts, no advertising pixels and no cookies on erstian.com. We can see that a page was requested in server logs; we cannot tell which pages you visited or where you came from.
- What happens to my Internbird data?
- Our Privacy Policy sets out exactly what we collect — account details, your profile, applications and documents you upload, and your transaction records — why we collect it, who sees it (including employers you apply to) and how long we keep it.
- Can I get my data deleted?
- Yes. You can delete your Internbird account from your account settings, or email us and ask. We respond to privacy requests within the period the law requires and do not charge for them. Some transaction records are retained because tax law requires it — ask and we will tell you exactly what we kept.
- Can I get a refund and delete my account in one go?
- Yes. Send one message asking for both. If an application is with an employer we cannot withdraw it from their own systems, and we will tell you who you applied to so you can ask them directly.
- Do you sell my data?
- No, and we never have. We do not buy data about visitors, and we do not use what you give us for advertising profiles.
- Is my password readable by Erstian?
- No. Passwords are stored as one-way salted hashes. Our database holds a hash rather than your password, so a copy of it would not reveal it.
Using Internbird
4 questions
- How does matching work?
- We match opportunities against the skills, interests and preferences in your profile. The more you tell us, the better the match — anything you leave out, we cannot use.
- Does an internship listing guarantee me a place?
- No. Listing an opportunity does not guarantee a response, an interview or an offer. Erstian is not the employer, and we do not control what an employer does after you apply.
- Who sees my application documents?
- The employer or program you applied to, which is what applying means. We do not sell applications or share them with anyone else.
- Can I apply on behalf of someone else?
- No. Applying in your own name with your own accurate qualifications is a condition of using Internbird. Misrepresenting your education or experience can have real consequences for you, and we may suspend accounts that do it.
Working with us
4 questions
- Can I work at Erstian?
- There are no open roles today, and we would rather say that than keep a fictional listings page warm. The careers page describes how we work and what we would look for when that changes.
- Do you offer internships or freelance work?
- Not as paid roles today, and we would rather say that plainly than keep a listings page warm. If you are using Internbird to find an internship, that is a different thing — see the Internbird section above.
- Can I write about Erstian?
- Yes. Write what is true and we will not ask you to change it. If you need something specific confirmed, email us first and we will answer.
- Can I invest or partner with Erstian?
- Those conversations go to the business address on the contact page rather than the general inbox.
Question not answered here?
Send it to us. If it is a good question we will add the answer to this page, which is a better outcome for everyone than replying privately.